Customer Agreements

Customer Data
You grant Auth on Demand and its Affiliates the right to process Customer Data as necessary to provide the Services in a manner that is consistent with this Agreement, the Auth on Demand Data Protection Addendum, and the Auth on Demand Privacy Notice. You are responsible for the quality and integrity of Customer Data.

How Auth on Demand Processes Your Personal Information
When we talk about “personal information” or “personal data,” we’re talking about a broad range of information. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person. In other words, a person’s phone number is personal information, while a business’s phone number is not. With this background, let’s take a high level look at the personal information Auth on Demand collects and how we process it.

If you are a customer of ours, Auth on Demand processes personal information in different ways when you use our products and services.

We process your personal information as a customer (or potential customer) of Auth on Demand’s services — information that we refer to as Customer Account Data (e.g., your contact information) — when you visit an Auth on Demand public-facing website like authondemand.com and use our products and services.

We process the personal information of your end users who use or interact with our application on Auth on Demand’s platform, like the people you communicate with by way our application. This includes information we use to route messages and metadata about messages — we refer to this information as Customer Usage Data — and it also includes the contents of communications, which we refer to as your Customer Content. You can see a more detailed definition of “Customer Content” in our Data Protection Addendum, which is part of our agreement with you.

Auth on Demand processes these categories of personal information differently because the direct relationship we have with you, our customer, is different from the indirect relationship we have with your end users.

When Auth on Demand processes your Customer Account Data and your Customer Usage Data, Auth on Demand is acting as a controller. We are also a controller for our employees’ personal data. When Auth on Demand processes your Customer Content, we are acting as a processor.

If you are a visitor to our website (authondemand.com), we collect a minimal amount of data about you (depending on how much you’ve chosen to share with us). This might be as little as an IP address or a cookie, and it might be your contact information. We also consider this Customer Account Data. You can read below about how we process visitors’ Customer Account Data.

If you are an end user of an Auth on Demand customer, this Privacy Notice does not apply to the services that our customers provide to their end users. Our customers have their own policies regarding the collection, use, and disclosure of the personal information of their end users. If you are an end user of one of our customers and want to learn about how that customer handles your personal information, we encourage you to read the customer’s privacy policy. Only the customer can assist you with requests for access or deletion.

In short, Auth on Demand requires the minimal amount of data necessary to provide services to you. If you choose to share additional information with us so that we can better customize your account and our services, we’ll process that with the same care and respect. We do not sell your personal information and we do not share your information with third parties for those third parties’ own business interests.

We use the information we collect and share it with our service providers primarily to provide the services you’ve requested from us, and as needed for our operational purposes (e.g., to do the things we need to do to function as a business, such as to collect payment). In addition, we may use data about our customers to detect, prevent, or investigate security incidents, fraud, or abuse and misuse of our platform and services.

Data we process during account creation and account usage

When you sign up for an account with us, we ask for certain information like your contact details and billing information to facilitate payment and communication. We also collect some information automatically, like your IP address, when you log in to your account. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.

Information You Share Directly:

Name and contact information. When you sign up for an Auth on Demand account we will ask you to give us your name, email address, phone number, and your company name. We collect this information so we know who you are — this helps us communicate with you about your account(s), recognize you when you communicate with us through the account portal or otherwise, bill you correctly, and provide other services.

Telephone number. When you first sign up for an account, we may also ask you for a telephone number so we can communicate a verification code to that telephone number and have you enter the code into our website. This helps us verify that you’re actually a human being. Through the Auth on Demand service, other customers may request an authentication via the email you have provided, if you have allowed this user's request in your account settings, Auth on Demand will forward an authentication request from that user to your telephone number. An Auth on Demand team member may also contact you at this number to help you with authentication requests.